We all find ourselves handling awkward conversations from time to time. The natural response is to avoid such discussions. But avoidance is often the worst option. This course will show you the right options.

Some of us handle awkward conversations by adopting the silent treatment as a way to coping with the issues. Other people simply avoid awkward conversations altogether so that they never end up in such situation. The problem, however, is not always other people or the nature of the conversation but the way we handle it. This practical and effective one-day course is designed to help attendees develop the skills, knowledge and attitudes required to handle awkward conversations, even when things turn highly emotional. Delegates will also develop the skills required to provide concrete feedback when someone has done something wrong, to deliver bad news to those who do not want to hear it and to disagree with others, whilst still maintaining and strengthening their relationships whether at work or in their personal or social life.