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Mediation & Negotiation Skills    Back

ACM Training Course Type: Short courses (CPD) Start Date: To be announced
Duration: Full time - 1 Day Fees/total cost: EUR 174.07 (GBP 129.00)


This one-day course is aimed at those who are either required to act as an independent, impartial person helping two or more individuals or groups reach a solution that's acceptable to everyone, or who, due to organisational or client contraints, need to negotiate rather than mediatiate. If you want to develop the skills, knowledge and attitudes used by mediators and negotiators, to talk to both sides separately or together, yet be pursuasive, whilst not to making judgements or determining outcomes, and to be able to ask questions that help to uncover underlying problems, assist the parties to understand the issues and help them to clarify the options for resolving their differences and disputes, then this practical and effective workshop is ideal.

Learning Outcomes

By the end of the course delegates should be able to demonstrate the necessary mediation and negotiation skills which can be used in a variety of conflicts ensuring the quickest and most effective path to resolution. Through group work, case study, debate, presentation and individual learning, the following topics will be covered:

  • Recognising the key qualities, traits and characteristics of good mediators & negotiators. 
  • Mediation & negotiation - their principles, philosophies and differences.
  • Why parties find themselves in conflict and how they react and cope with it and how negotiation and mediation helps.
  • Assisting parties to recognise the key stages in conflict escalation.
  • Setting up and running a mediation & negotiation session - the process.
  • The importance of impartiality, especially when parties want the mediator/facilitator to take sides.
  • Active listening techniques: how to separate facts from feelings, perceptions and needs.
  • Recognising and appreciating the role that personality plays in the way people do what they do, and how the games that they play.
  • How to motivate parties to move towards agreement
  • Dealing with prejudice and discrimination in the process.
  • How best to encourage all parties to reach agreement, dealing with deadlock and failure.

Course Provider Details

Course contact information

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Last update: 08/11/2017